Question 1

When will my order ship?

Accepted Answer

Please allow 3-8 business days for us to process and ship your order. 
 
USPS shipping time is 2-5 business days. If you intend to purchase an item as a gift, email us at hello@dogsofcharmcity.net prior to placing your order to ensure that we can meet the date that you need the item by.

Question 2

Is Shipping Free?

Accepted Answer

Shipping for orders is a flat $4.99. Orders over $75 ship for free.

Question 3

Where is my tracking number?

Accepted Answer

Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your order. If you can't find the email, it may have gone to your junk folder. Feel free to reach out to us at hello@dogsofcharmcity.net if you need help locating your tracking number.

Question 4

What is your Return Policy?

Accepted Answer

While we are 99% sure you’ll love your order, we understand that you may need to make a return.
 
• If you'd like to return an item, please email us at hello@dogsofcharmcity.net
• We accept in-person returns at Dogtopia of Canton and Loyal Company McHenry Row. You must notify us via email prior to returning the item in order for us to process your refund.
• If you'd prefer to ship the item to us, return packages must postmarked within the 10 days following delivery. Buyer is responsible for return shipping costs. See shipping address below.
• Returns must be made within 10 days of delivery (either in person or postmarked).
• Returns must be unworn, unwashed and in in new condition.
• Gift cards cannot be returned or refunded.
• The full amount (minus shipping if applicable) will be refunded to the customer within 4-7 days of us receiving the return.
 
You can send returns to:
Dogs of Charm City
714 S Wolfe St #38782
Balitmore, MD 21231

Question 5

What is your Exchange Policy?

Accepted Answer

• If you'd like to exchange an item for a different size or a different style, please email us at hello@dogsofcharmcity.net and let us know what product you'd like instead. We can not guarantee availabiliy. 
• Exchanges must be initiated within 30 days of receiving the item.
• We offer in-person exchanges at Dogtopia of Canton and Loyal Company McHenry Row. You must notify us via email prior to exchanging the item in order for us to set up an exchange date and time.
• If you'd prefer to ship the item to us, return packages must postmarked within the 10 days following delivery. Buyer is responsible for return shipping cost and new delivery cost. See shipping address below.
• Exchanges must be made within 10 days of delivery (either in person or postmarked).
• Exchanges must be unworn, unwashed and in in new condition.
 
You can send returns to:
Dogs of Charm City
714 S Wolfe St #38782
Balitmore, MD 21231

Question 6

There is an issue with my order

Accepted Answer

Mistakes happen. If there is an issue with your order, we want to make it right. Reach out to us immediately at hello@dogsofcharmcity.net if you received the wrong item or there is another issue with your order.

Online Shop FAQ

Frequently asked questions