Online Shop FAQ
What is your Return Policy?
While we are 99% sure you’ll love your order, we understand that you may need to make a return.
What is your Exchange Policy?
When will my order ship?
Please allow 3-8 business days for us to process and ship your order.
Due to COVID-19, you may experience delays in production, shipping and handling. We apologize for any delay you may experience and realize it's not ideal. Thank you in advance for your patience and understanding.
Where is my tracking number?
Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your order. If you can't find the email, it may have gone to your junk folder. Feel free to reach out to us at firstname.lastname@example.org if you need help locating your tracking number.
There is an issue with my order
Mistakes happen. If there is an issue with your order, we want to make it right. Reach out to us immediately at email@example.com if you received the wrong item or there is another issue with your order.
I need a item now...like TODAY
We may be able to accomodate a day-of order if the item is in-stock and you are local to Baltimore City. Please reach out to us by texting or calling (410) 881-8466, emailing us at firstname.lastname@example.org, or starting a message in the chat box to ask if we can accomodate. There is no rush fee for day-of orders at this time.
I selected in-store pickup. When can I pick up my order?
Free In-store pick-up orders almost always arrive faster than items that are shipped. Still, please allow 3-8 business days for us to process your order and get it to your pickup location, as our retail items are not stocked at these stores. You will receive an email notification when your order is ready for pickup. Our current pickup locations are Dogtopia of Canton and Loyal Companion McHenry Row.
Is Shipping Free?
Shipping is FREE when you spend $75+ say heyyyy. Shipping for orders less than $75 is a flat $4.99.
Do you have a retail location?
No. You can buy Dogs of Charm City merchandise excluseively through our online shop and in-store at the following businesses in Maryland: