Returns & Shipping
What is your Return Policy?
• If you'd like to return an item, please email us at firstname.lastname@example.org
What is your Exchange Policy?
When will my order ship?
Please allow 2-5 business days for us to process and ship your order, and 3-8 business days during December. USPS shipping time is 3-7 business days, sometimes sooner if you are in Maryland. Possible delays may occur, especially during the COVID-19 pandemic and the month of December. If you intend to purchase an item as a gift, email us at email@example.com prior to placing your order to ensure that we can meet the date that you need the item by. You can also include special notes at checkout such as "I need this by X" or "This is a birthday gift and I would liek it to arrive on X date"
Where is my tracking number?
Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your order. If you can't find the email, it may have gone to your junk folder. Feel free to reach out to us at firstname.lastname@example.org if you need help locating your tracking number.
There is an issue with my order
Mistakes happen. If there is an issue with your order, we want to make it right. Reach out to us immediately at email@example.com if you received the wrong item or there is another issue with your order.
I need a item now...like TODAY
Don't worry, we may be able to accomodate a day-of order if the item is in-stock and you are local to Baltimore City. Please reach out to us at firstname.lastname@example.org or start a message in the chat box to ask if we can accomodate. There is no rush fee for day-of orders at this time.
I selected in-store pickup. When will my item arrive at my pickup location?
Free In-store pick-up orders almost always arrive faster than items that are shipped. Still, please allow 2-5 business days for us to process your order and get it to your pickup location. You will receive an email notification when your order is ready for pickup. Our current pickup locations are Dogtopia of Canton and Loyal Companion McHenry Row.