Returns & Shipping

What is your Return Policy?


• If you'd like to return an item, please email us at hello@dogsofcharmcity.net • We accept in-person returns at Dogtopia of Canton and Loyal Company McHenry Row. You must notify us via email prior to returning the item in order for us to process your refund. • If you'd prefer to ship the item to us, return packages must postmarked within the 10 days following delivery. Buyer is responsible for return shipping costs. See shipping address below. • Returns must be made within 10 days of delivery (either in person or postmarked). • Returns must be unworn, unwashed and in in new condition. • Gift cards cannot be returned or refunded. • The full amount (minus shipping if applicable) will be refunded to the customer within 4-7 days of us receiving the return. You can send returns to: Dogs of Charm City 714 S Wolfe St #38782 Balitmore, MD 21231




What is your Exchange Policy?


• If you'd like to exchange an item for a different size or a different style, please email us at hello@dogsofcharmcity.net and let us know what product you'd like instead. We can not guarantee availabiliy. • Exchanges must be initiated within 30 days of receiving the item. • We offer in-person exchanges at Dogtopia of Canton and Loyal Company McHenry Row. You must notify us via email prior to exchanging the item in order for us to set up an exchange date and time. • If you'd prefer to ship the item to us, return packages must postmarked within the 10 days following delivery. Buyer is responsible for return shipping cost and new delivery cost. See shipping address below. • Exchanges must be made within 10 days of delivery (either in person or postmarked). • Exchanges must be unworn, unwashed and in in new condition. You can send returns to: Dogs of Charm City 714 S Wolfe St #38782 Balitmore, MD 21231




When will my order ship?


Please allow 1-5 business days for us to process and ship your order. USPS shipping time is 3-7 business days, sometimes sooner if you are in Maryland. Possible delays may occur, especially during the COVID-19 pandemic and the month of December. If you intend to purchase an item as a gift, email us at hello@dogsofcharmcity.net prior to placing your order to ensure that we can meet the date that you need the item by.




Where is my tracking number?


Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your order.





contact

LINKS

Mailing Address:

Dogs of Charm City

714 S Wolfe St. #38782

Baltimore, MD 21231 

  • White Instagram Icon
  • White Facebook Icon
  • Pinterest
  • TikTok